Mycloud mirror enterd safe mode

came home from a trip to find the wd mycloud mirron not accessable from dashboard - connected via ip an browser and was told it was running in safe mode, needed firmware update. followed instruction, saw new firmware uploaded, saw the little counter count to 100%, saw the front lights go through a reboot, and guess what, still no access - any ideas?

Welcome to the Community.

Have you performed a device reset?