My brand new MyCloud Mirror is causing hard crashes on my Mac OS X 10.10.5 machine almost every time I try and transfer files over my wifi network. I’ve had the drive for a few weeks, and I still haven’t been able to compete one backup without it crashing my computer and forcing it to restart. I’ll post the crash report below, but the backtrace seems to point to an Apple File Share protocol security error. I see a lot of users are also having the super slow transfer rates, which could also be AFS security related.
I have upgraded the MCM firmware to the latest version and I did a complete factory restore of the unit reformatting both drives (I have the 4 TB version). While those steps did help the transfer performance a bit, I still can’t successfully complete any large file transfer without it bringing my whole system down. I’ve never heard of a network device that could hard crash a computer before, but mine can. And it’s very repeatable. Sigh…
Anyone out there have this experience? Did you manage to find a solution? WD Support, a little help here…
Here’s the crash report:
Anonymous UUID: 19A8E158-5EA9-3502-78B4-C2F660F74D06
Mon Oct 30 22:24:15 2017
*** Panic Report ***
Panic(CPU 2): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0
RAX: 0x00000000000002ff, RBX: 0xffffff8029572208, RCX: 0x0000000000000001, RDX: 0x0000000000002ff6
RSP: 0xffffff810ebbb698, RBP: 0xffffff810ebbb700, RSI: 0x00000000000000c9, RDI: 0xffffff802957220a
R8: 0xffffff8106af5000, R9: 0xffffff8004ad69e8, R10: 0x0000000000000000, R11: 0x00010817074ea12f
R12: 0xffffff802957220a, R13: 0xffffff8004a29d60, R14: 0x0000000000000001, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff800440a27d, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 2), Frame : Return Address
0xffffff8106b1ef60 : 0xffffff800441e6a6
0xffffff8106b1ef80 : 0xffffff800441631e
0xffffff8106b1efd0 : 0xffffff8004433ff9
0xffffff810ebbb700 : 0xffffff7f871ab189
0xffffff810ebbb940 : 0xffffff7f871b4a75
0xffffff810ebbb990 : 0xffffff800456ce6b
0xffffff810ebbba10 : 0xffffff8004562775
0xffffff810ebbbc00 : 0xffffff800455af93
0xffffff810ebbbf20 : 0xffffff800455000a
0xffffff810ebbbf50 : 0xffffff800484b636
0xffffff810ebbbfb0 : 0xffffff8004434636
Kernel Extensions in backtrace:
com.apple.filesystems.afpfs(11.0)[AF2627F6-E1EC-32DB-B380-D2194E266603]@0xffffff7f8718d000->0xffffff7f871dffff
dependency: com.apple.security.SecureRemotePassword(1.0)[085CE08B-F5A1-30DE-8F6D-3E1EA2C0230D]@0xffffff7f8717c000
BSD process name corresponding to current thread: fseventsd
Mac OS version:
14F2511
Kernel version:
Darwin Kernel Version 14.5.0: Sun Jun 4 21:40:08 PDT 2017; root:xnu-2782.70.3~1/RELEASE_X86_64
Kernel UUID: 9CB959EF-B0D4-3046-98E1-53536EA95A4F
Kernel slide: 0x0000000004000000
Kernel text base: 0xffffff8004200000
__HIB text base: 0xffffff8004100000
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 290373078944751
last loaded kext at 268969686379057: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f87204000, size 20480)
last unloaded kext at 269111356310359: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f87204000, size 16384)
loaded kexts:
com.eltima.ElmediaPlayer.kext 1.0
com.AmbrosiaSW.AudioSupport 4.1.4
com.bitgapp.eqMacDriver 1.5.2
com.apple.filesystems.ntfs 3.13
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.filesystems.smbfs 3.0.2
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 110.19.6
com.apple.driver.AudioAUUC 1.70
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.6f4
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 272.18.3
com.apple.driver.AppleHDA 272.18.3
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.kext.AMDFramebuffer 1.3.2
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.AMDRadeonX3000 1.3.2
com.apple.driver.AppleIntelHD3000Graphics 10.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f4
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.kext.AMD6000Controller 1.3.2
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleBacklight 170.7.4
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.driver.AppleIRController 327.5
com.apple.iokit.SCSITaskUserClient 3.7.5
com.apple.driver.AppleUSBCardReader 3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleUSBHub 705.4.2
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.AppleMultitouchDriver 264.6
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 176.2
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.driver.IOBluetoothHIDDriver 4.3.6f4
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 272.18.3
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOSurface 97.5
com.apple.iokit.IOAcceleratorFamily2 156.17
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 272.18.3
com.apple.iokit.IOHDAFamily 272.18.3
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f4
com.apple.iokit.IOBluetoothFamily 4.3.6f4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.kext.AMDSupport 1.3.2
com.apple.AppleGraphicsDeviceControl 3.10.25b1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.0.3
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IO80211Family 730.60
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.8
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
com.apple.kec.Libm 1
Panic(CPU 4): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0
RAX: 0x00000000000002ff, RBX: 0xffffff8029572208, RCX: 0x0000000000000001, RDX: 0x0000000000002ff6
RSP: 0xffffff810f083548, RBP: 0xffffff810f0835b0, RSI: 0x00000000000000c9, RDI: 0xffffff802957220a
R8: 0x0000000000987ce6, R9: 0xffffff8106ba8068, R10: 0x0001081707e792be, R11: 0x00010817074f15d8
R12: 0xffffff802957220a, R13: 0xffffff8004a29d60, R14: 0xffffff802957220a, R15: 0x0000000000000001
RFL: 0x0000000000000086, RIP: 0xffffff800440a27f, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 4), Frame : Return Address
0xffffff8106bb6f60 : 0xffffff800441e6a6
0xffffff8106bb6f80 : 0xffffff800441631e
0xffffff8106bb6fd0 : 0xffffff8004433ff9
0xffffff810f0835b0 : 0xffffff7f871ab17d
0xffffff810f0837f0 : 0xffffff7f871abc6e
0xffffff810f0838a0 : 0xffffff7f871b9a1a
0xffffff810f083940 : 0xffffff8004571634
0xffffff810f0839b0 : 0xffffff8004564e1d
0xffffff810f083e20 : 0xffffff8004555520
0xffffff810f083f50 : 0xffffff800484b636
0xffffff810f083fb0 : 0xffffff8004434636
Kernel Extensions in backtrace:
com.apple.filesystems.afpfs(11.0)[AF2627F6-E1EC-32DB-B380-D2194E266603]@0xffffff7f8718d000->0xffffff7f871dffff
dependency: com.apple.security.SecureRemotePassword(1.0)[085CE08B-F5A1-30DE-8F6D-3E1EA2C0230D]@0xffffff7f8717c000
BSD process name corresponding to current thread: DesktopServicesH
panic(cpu 3 caller 0xffffff80043f7933): "TLB invalidation IPI timeout: " “CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x14, NMIPI acks: orig: 0x0, now: 0x2”@/SourceCache/xnu/xnu-2782.70.3/osfmk/x86_64/pmap.c:2480
Backtrace (CPU 3), Frame : Return Address
0xffffff810e3eb5c0 : 0xffffff800432ae01
0xffffff810e3eb640 : 0xffffff80043f7933
0xffffff810e3eb6d0 : 0xffffff80043fdc23
0xffffff810e3eb7c0 : 0xffffff80043fe8f5
0xffffff810e3eb820 : 0xffffff80043ac7a5
0xffffff810e3eb930 : 0xffffff80043a242c
0xffffff810e3eb960 : 0xffffff800439e2a3
0xffffff810e3eb990 : 0xffffff80043339ca
0xffffff810e3eb9b0 : 0xffffff7f871a0ca1
0xffffff810e3eba40 : 0xffffff7f871b93a9
0xffffff810e3ebb00 : 0xffffff8004564642
0xffffff810e3ebc70 : 0xffffff8004554d93
0xffffff810e3ebf50 : 0xffffff800484b636
0xffffff810e3ebfb0 : 0xffffff8004434636
Kernel Extensions in backtrace:
com.apple.filesystems.afpfs(11.0)[AF2627F6-E1EC-32DB-B380-D2194E266603]@0xffffff7f8718d000->0xffffff7f871dffff
dependency: com.apple.security.SecureRemotePassword(1.0)[085CE08B-F5A1-30DE-8F6D-3E1EA2C0230D]@0xffffff7f8717c000
BSD process name corresponding to current thread: Adobe Photoshop
Model: iMac12,2, BootROM IM121.0047.B23, 4 processors, Intel Core i7, 3.4 GHz, 8 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, 0x202020202020202020202020202020202020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: Expansion
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
Thunderbolt Bus: iMac, Apple Inc., 25.1
