Mycloud Home stay offline

Hi, I’ve searched for a long time to understand how to operate this device. It works with my mail address and with my hardware configuration. I’ve made some full reset to restart the configuration to have a clean installation.
I’ve installed the plex application and it works fine.
Now I cannot log with my mail address and my cloud stay offline with access on public directory only.
I’ve tried with the mail address of my wife, same hardware configuration and it works.
I cannot log in anymore on my account with my mail address and my password
What do I have to do? Thanks for your help

Hi Paslode,

You can try resetting the password via by clicking on “forgot Password” and see if still the issue persists.