Go into the mycloud ui, cloud section, select a user, click the email tab, and
Failed to update device user. (400068)
A whole series of problems started when I added a second user that had the same first name, it just wholly busted the device ,making a 'chris' and 'chris2' , but all of a sudden cloud access showed no devices, everything just broke
Opened tracks with WD days ago, but got no response.
Anybody ever done anything similar ( or figured out how to chhange the security on files on the mapped network drive, i disabled media server and public to use win7 security, but that also fails, perhaps the device is a dud ? )