MyCloud EX4100 sync issues

Small office with 2 Win 7 Pro computers  & EX4100. 

I have User 1’s Documents folder on the MyCloud device & both users have access to it. The problem I’m having is with syncing files, which often needs to be done manually. 

Rather than using it like this, would I be better off just copying contents of user1’s docs folder to a share on the MyCloud?

Also, what about backing MyCloud up to another USB drive? 

Thanks-

anyone-bueller.jpg

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp