MyCloud EX2Ultra HDD under temperature

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hello,

i become one error massage, that the HDD temperature is to low. MyCloud shows for both HDD´s 0°C. How can i solve the Problem?
NAS: MyCloudEX2Ultra
HDD: WD5000AAKX

ex2ultra
ex2ultra705×362 9.86 KB

2

Hi tuschi,

we suggest you to reset the device for 40 second. If the issue persists, we suggest you to contact WD Support for such an issue. To contact WD support, you can refer to the links mentioned below.

Phone:
https://support.wdc.com/contact_phone.aspx?h=4

Email:
https://westerndigital.secure.force.com/ind/?lang=en