Hi everyone, I’m newbie here. I have MyCloud EX2100 8TB and this is my first NAS device. I have started to use it few days ago and total operation time is between 20 to 30 hours as I can guess. I bought it because I believe in the reliability of WD products, but it already started to give me problems.
Today, when I powered on the device one of the indicators lights (in bay 2) started to glow in red instead of usual blue color. So I have immediately open the web based dashboard and presented with the error saying ‘Raid degraded’. Since then I have tried to browse through the internet to find a solution without any luck.
I don’t believe there are problem in the WD Red HD in bay 2 because I have only used it around 30 hours and every disk tests and diagnostics doesn’t indicate any drive failures. Every test states drive health is ‘good’.
I have attached screenshots also. Can anybody help me to resolve this issue because I’m totally new to this subject?
System diagnostic message
- Drive 1 temp: 38c
- Drive 2 temp: 38c
- Drive status: Healthy
- RAID status: Degraded
I have tried to manually build the RAID from here. It pass the drive test step also but after that also problem isn’t get resolved.
(firmware version 2.11.133)