MyCloud Ex2 Ultra doesn't show up in local network

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

The device shows up in local device which takes to to login ip but doesn’t show the files local, however if accessed using \\IP-Address then the files are accessible

2

Are you using Windows 10? It’s a known issue with Windows 10 - sometimes the fixes posted on the web work (eg enable SMB1, turn NETBIOS to “ON”), sometimes they don’t.