MyCloud Ex2 Ultra - Brand New -> Red Light

[Tikiman2016]

Have you tried it with no hard drives in it?

Have you tried it with one hard drive in it?

Have you tried a different network port?

Have you tried a different network cable?

Have you tried navigating directly to the devices IP address with your web browser?

Have you done a full reset, like with a router?
1.Hold in the reset button for 30 seconds,
2.unplug the power while continuing to hold the reset button for an additional 30 seconds,
3.Plug the power in continuing to hold the reset button for an additional 40 seconds,
4.Then release the reset button and wait 3 to 4 minutes for it to boot up.

Resetting EX2 using reset button is not working - need to reset!

You need to press and hold the button for 40 seconds during boot up, then release the button and wait some time (approx. 4 Minutes) until the reboot has finsihed.

Problem setting-up My Cloud EX2 Ultra - 4TB on OSX El Capitan 10.11.3 (15D21)

Hi @Joerg_A and @mike27oct I wasn’t actually sure, what have I done to make the My Cloud actually work for El Capitan, but it just did. Now I can have access to the interface and manage the service from the web-based environment. Just to give a quick recap, of all the steps to make it work. -1. I’m running El Capitan, on a Mac Book Air. -2. Plug the electric cord and Ethernet directly to my MacBook Air (not yet to my home router). -3. Since a MacBook Air doesn’t come with an Ethernet card, …