Here’s the dealio – I have two of these drives which work find on my network so my friend bought one and we cannot get it working despite the best efforts of his network provider (Century Link) and even a level 2 WD Mycloud tech.
Both of them checked his router and all the settings and said it was fine, but the drive shows as “Unavailable” or “Not Connected” (I forget which) when we try and look at it remotely (it works fine locally in his network). I took it to my own home across town, just plugged it into my network, and now it works fine and he (and his sons) can see it and the shares he set up for them when it was at his house.
Obviously (I THINK) it has something to do with his router, but my expertise is software and networks really aren’t my thing. Equally obviously, the WD tech guy said all the settings on his router looked good. Is there something he could have missed? I didn’t do ANYTHING to my router to make it work with the drives, but then again, I have no firewall on my router (I rely upon my software and AV on my drives themselves to handle things). What should I be looking for to get his own system working properly?