MYCloud Drive offline 971

My Cloud OS 3 Personal & Network Attached Storage My Cloud
21

When you installed the app on the phones do they show as compatible. See image below, my phone has the check mark beside it.

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Have you tried connecting using a browser on your phone? What operating system is on the phone?

This is my phone, using Firefox browser for sign in to My Cloud.

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22

If I look at the mobile app that has been installed, I do not see a checkmark. It is version 4.4.8. If I go to Mycloud via a browser (Google Chrome), Mycloud logs in and works well, just not on another Wi-Fi network? The operating system is Android 7.0

23

Okay. The next thing I would try is to go into the app, and use ‘Manage Devices’ in the menu.

Select the Cloud you’re having trouble with, and delete it (swipe it left).

Then use the Dashboard to send an access code.

Use this code to add the MyCloud to the devices in the app.

24

Hallo.
Okay. What I’ve done now went to the app. in manage divices in the menu. Here I removed the cloud. Hereafter I generated the code in the dashboard. Then I installed a new cloud on the mobile phone. All data entered, but I can not enter the code nowhere? The cloud is automatically installed on the app. (all this in its own Wi-Fi network) Retried on another network, but this still does not work.

What I then tried:
After that, I removed the app from my mobile phone and downloaded from the store again and installed. After that I went on another Wi-Fi network. Then I had to enter the data (password and email). I’ve generated a code again in the dashboard. But the app indicated that it was already added to my account. The code could not be filled in?
This does not work either.
Do you have another solution?

25

In the app, remove the device.

Turn off WiFi on your phone, and turn on mobile data.

In the app, add the device. Enter the code.

26

Hello.
In the app I removed the divice. On the mobile phone, turned off the wifi and turned on the mobile data. In the app Added the device, and entered the code. After that, the icon (cloud) continues to rotate and nothing happens? After a while i get an error “Network connection Failure”.

27

Did you really mean in that order…?

Because if you do, then cloud access looks like it is turned off…

What status does the cloud access report? Port forwarding, or relay connection?

If port forwarding, what ports is it using? It is possible that your ISP is blocking them; ask your ISP if they are blocking any ports.

28

No, the order is the other way around: first off and then on, sorry … The cloud access is enabled and connected. There is: Connection via port forwarding. My modem (Ziggo connect box) is used for the cloud: port 443 local and port series 9444 external. I need to ask my ISP if they block ports.

29

You will need ports 80 (http) and 443 (https). I have never seen 9444 used before for the MyCloud.

Since these are often blocked, it may be useful to use ports 8080 and 8443. You will then have to configure your router to create a port forwarding rule to forward external port 8080 to internal port 80, and external port 8443 to internal port 443, and then apply this rule to the MyCloud.

Then you will have to manually configure the ports used by Cloud Access using the MyCloud Dashboard to 8080 (http) and 8443 (https). Hit the ‘Configure’ label to the right of the Cloud Access switch, and select ‘Manual’ configuration.

30

Hello, I have done the adjustments as suggested. And indeed everything works again. Thanks for your help. Greetings Toine.

31

Hi. How exactly do you set this up in the router.

I am asked for the IP which I guess is the IP for the mycloud.

And it also asks me for local start port, local end port, external start port and external end port. What numbers do I used for each of these?

Also is the protocol TCP or UDP?

Thanks