MyCloud does not show up in File Explorer

[RELYON]

I can log into the device as the owner but I am unable to access the files stored on the device. Support ends in April for the firmware v04.05.00-353. Serial # WCC4E1PHX9X2

[JoeySmyth]

You are in the My Cloud Home forum which support does not end in April

My Cloud forum is here

My Cloud