Mycloud device show offline

[Peymantavakoli]

Hi
Im from iran and my device show offline and i cant access to my files
I try to access my files with vpn connection but not working and stilling is offline
How can i access to my files ?

[Logan.S]

Hello,

Please refer to the following KBA article: My Cloud: Offline or Network Connectivity Issue During Backups

[meloserj]

Hi Peyman

Its since years back that users in Iran are not able to connect the Relay cloud on OS3. This is purely because WD is following US sanctions and there is no way at the moment. You can access your drive in your own LAN and do all backups of your data on it.
Hope this helps
Cheers