Mycloud.com email account for my user disappeared

[dontbeevil]

Hello,

it’s not the first time that this happen, I login to mycloud.com but my device cannot be found, after few days including classic reset, I go to check in my NAS settings page, in the cloud access and I see that for my user the email account disappeared so I had to add it again. this is not the first time that happens, why?

thanks