I am afraid there is something wrong with the WD servers as I write this (1549 GMT).
If I access www.mycloud.com and enter my username and password, the following sequence of events occurs intermittently, and it only got worse in the past 18 hours:
there is a redirection to a different page (https://files.mycloud.com/index.php?error=2&brand=webfiles) inviting me to sign in again.
If I re-enter the username and password, an error message may appear telling me the password is invalid (when it isn’t). This may happen several times after about 5-10 second waits and it is the most frustrating part. The username and password are valid and changing them does not solve the issue.
I enter the username and password once again and I can access my cloud account, after about 10 seconds (which is longer than normal).
Also, the response times have increased, as if the WD server were overloaded.
Everything worked smoothly until Saturday at 2000 GMT.
The problem occurs using Safari and Chrome on a Mac and I have cleared the cache in both browsers, to be certain it was not a cache problem. It is not.
My EX2 Ultra NAS is configured correctly, with port forwarding connection running.
Access via the Smartphone app or to the dashboard remotely are not affected.
Is anyone else experiencing the same issue?