I am stuck with an odd problem - maybe someone on this forum had a similar experience? Any advice is appreciated!
I have two MyClouds (6TB single bay) with external USB disks. Until recently they worked fine, I have media files (music, video etc) stored on the internal and USB disks and share via network, e.g. to my WD TV devices.
Then I wanted to move a MyBook 4TB External Disk from one MyCloud unit to the other, I disconnected it correctly, erased the old data and reformatted it via Win10 PC (NTFS) and WD disk tools, tested it successfully on the PC and reconnected it to the MyCloud. MyCloud recognized the USB disk but generated the following error message:
Event title:Unable to create share
Event description:A share could not be created on a USB device (vendor: Western Digital, model: My Book 1230, serial number: 574343344530333438353136, file system: ntfs, label: MyBook4TB, share name: MyBook4TB).
Firmware version: 04.05.00-320
I reformatted the disk again, tried both NTFS quick format and detailed formatting via disk management, it worked fine on the PC and passed all WD Tools checks, but MyCloud still shows the same error.
I exchanged emails, sent screen shots and logs and had a remote session with a WD support tech - without success. First, the support person claimed “MyCloud is not designed to use a USB disk for data storage extension or sharing”, I had to point out that this has worked fine until then, and I had to read from the WD manual, which is contradicting the support statement I got.
WD support wanted more time to review the logs. A few days later they sent an email saying that after the latest firmware update, the WD MyBook 4TB disk is no longer compatible with the MyCloud firmware and cannot be used anymore for shares, only manual data backup on the disk is possible now.
I find that hard to believe. For one, shares on the disk worked ok after the last firmware update, the problem occurred only after my reformatting. Also, I can’t believe WD would install a firmware update, after which all older WD MyBook disks (2 years in this case) can not be used for sharing data anymore. That would probably make a million USB disks useless for MyCloud owners?
I have since updated from 04.05.00-320 to 04.05.00-327 with no change.
Does anyone else have this problem?
I still think the reformatting somehow caused the issue… any hints what I may be doing wrong?
Thanks for reading, and any help is greatly appreciated!