MyCloud backup questions

My Cloud OS 5 Personal & Network Attached Storage My Cloud
1

I’d like to backup my 4TB MyCloud device in the simplest way possible (i’m not techy).

If I understand correctly, i can’t do this to any cloud services like Dropbox?

But I can do it to another 4TB external USB hard drive?

If so, what spec hard drive do i need to buy - ie does it need to be powered by mains or is usb fine?

Any other specs like format? USB3.0 or is 2.0 fine?

Thanks

2

@RocketBaby

My Cloud Personal Storage User Manual (wdc.com)

Software and Firmware Downloads | WD Support (wdc.com)

Search Support | Western Digital

3

thank-you. So what i can’t tell from the attachments are the answers to my two key questions:

1 - can i backup to Dropbox or other cloud based services. If so how?

2 - if not and i have to buy an external drive, does it need have a specific spec ie a separate power source

4

@RocketBaby

#1 Have you set your device up? Have you looked at the Dashboard and checked each tab out? Be sure to read all the Help information provided.

#2 Hard Drives, USB Drives, and Memory Cards | Western Digital Click on Shop, check the devices out and read all the information provided.

My Cloud OS 5 Online User Manual (wdc.com)

5

Yes - device is setup fine but couldn’t see any tab for Dropbox

6

Nor anything mentioned if hard drive should be powered separately or not> I have looked through all the manuals

7

@RocketBaby

I don’t believe you are reading anything because it is there!!! What WD Device do you own? Is it a second generation WDMYCLOUD?
WDMyCloudImage

Look at the apps and see what is available.

GoodSync

Automatically backup or synchronize data stored on your NAS device to any destination including other NAS devices, PC, Mac, servers, or cloud storage. GoodSync is using block-level data transfer and works faster than Windows …More

A backup on my devices, see image below.

image
image1017×631 27.9 KB

If you don’t know how to do any of this, do you have a Best Buy nearby? Call the Geek Squad or at Apple Stores check with the geniuses. They may charge you though for their time.

8

What specific My Cloud model do you have? As the following WD Support Knowledge Base Article indicates, the third party Dropbox app (that one installs through the Apps tab in the My Cloud Dashboard) is not supported on the second generation single bay My Cloud.

My Cloud OS 5: 3rd Party Apps Matrix
https://support-en.wd.com/app/answers/detail/a_id/29498

For second generation single bay My Cloud users they may have to try GoodSync to see if they can use it to backup to Dropbox or other online cloud storage sites.

How to Install GoodSync 3rd Party App on My Cloud
https://support-en.wd.com/app/answers/detail/a_id/26624

GoodSync Free and Premium for WD My Cloud
https://support-en.wd.com/app/answers/detail/a_id/29077

GoodSync for WD Users
https://www.goodsync.com/for-wd-users

GoodSync for Western Digital MyCloud NAS
https://www.goodsync.com/for-nas-western-digital-mycloud

GoodSync | Dropbox
https://help.goodsync.com/hc/en-us/articles/115003419631-Dropbox

Otherwise one can use the Local, USB and Remote backup apps in OS5 (non Dropbox storage backup).

My Cloud OS 5: Internal Backups
https://support-en.wd.com/app/answers/detail/a_id/29511

My Cloud OS 5: Remote Backups
https://support-en.wd.com/app/answers/detail/a_id/30036

My Cloud OS 5: USB Backups
https://support-en.wd.com/app/answers/detail/a_id/29504

1 Like
9

Thank you Bennor. This is the part number WDBCTL0040HWT-10

Does that make it the 2nd gen single bay you refer to above?

10

Yes. The second gen single bay My Cloud’s P/N number (on the bottom of the unit) ends with “-10” (P/N: WDBCTLxxxxxxx- 10).

1 Like
11

Thank-you. I read the manual but it doesn’t mention Dropbox at all or anything about powered external USB. I don’t know what a BestBuy is - I’m in the UK.

12

Thank-you - this is very helpful. Much appreciated