From my phone application its not possible to acces MyCloud when I am connected in other internet network than the network for my router where is my MyCloud. it is a special setting for that?
As posted to your other thread where you asked the same question. If you have not already done so you may want to read the My Cloud User Manuall. It explains how to setup and configure the My Cloud for remote access (see Chapter 8). Or access the Dashboard and review the Help section as it also explains how to configure the My Cloud for remote access.
I deleted the cloud acces and I created another one and now its ok. thanks