Mycloud android app log on problem

[Bennor]

@srquinn

Several different units have lost connectivity via the os3 app.

Make sure to start a support ticket with WD Support on your issue. The more people who raise the issue officially with WD hopefully the faster they’ll issue a fix or workaround. It appears others are having similar issues.

Network connection failure (906)

Hi I am using Samsung Galaxy S20+ (Android version 10, One UI version 2.1) when I use the MyCloud Apps, it didn’t allow me to assess and shown a message “Network connection failure (906)” What’s wrong with that?

Can't log into mycloud.com using the Android app

I’ve been working with WD “tech support” for about 10 hours over the past few days and can’t get this figured out. I can’t log into my mycloud account using the app. I can log in just fine using a browser and can see all of my files. But, when I try to log in using the app I get an “incorrect email or password” error. Even though I’m using the same password and email I use when I log in via the browser. If I try to use a share code to add a device, I get an error: “Network connection failur…

FYI in the future one can use the forum search feature, magnifying glass icon upper right, to find similar discussions to the issue one is having.