Mycloud android app log on problem

[pletemensch]

the search-function is working…

Can’t access to MyCloud.com via android app with my account

good morning, I have a 4tb my cloud ex 2 ultra. everything fine until last week when I changed my mobile, now I’m having the following problem: on MyCloud.com website I can access and reach my ex 2 ultra and manage my files, instead on the mobile app when I try to connect to MyCloud service the system answer that the mail ot the pwd are wrong. The mobile is a xiaomy redmi note 9 pro. I tried to reset the pwd, reconnect the cloud, type the pwd and mail many times and check for case sensitivity …