I have recently purchased a Gen 2 1TB MyCloud device, the firmware is currently on 2.21.126.
The problem I’m facing is when I use Andriod MyCloud app within the same network (Wifi), I am unable to play any videos. As soon as I try to connect from another network (e.g. Mobile data network) its fine, the same videos play fine so its not a video format/conversion issue.
I’m facing the same problem with the Windows MyCloud application (within the same n/w), I cant seem to play videos.
Till now I have done System only restore, also I have rebuilt the Content Database. The next thing I was thinking of doing was to downgrade the firmware but for some reason I don’t think that is the problem.
Appreciate any help! I dont want to downgrade the firmware if possible.