I use the official MyCould app on my Samsung S7 for automatic backup of my photos and videos. However, if I open the mobile app and use the pre-defined filters (photos, videos, music) then not all relevant files are showing up. only very few files. Only if I choose the ‘all files’ option, I will see all my files. Any suggetions?
Hi kahane,
You should try contacting WD’s Technical Support about this for live assistance and troubleshooting
To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en
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