MyCloud 4TB hangs up and disconnected in the middle of file transferring

[Rihani]

while copying file from my laptop to mycloud device it disconnects and disappear from the network
already it has a static IP address.

[Keerti_01]

Hi @Rihani,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask