Hi All, I’m new here so please excuse the newbie question. I’ve searched already and found loads of similiar posts about the constant disconnects from the network, but after reading so many views and opinions I am not sure what to do.
In summary, bought the 4TB MyCloud recently and have had it since mid April 2014, so roughly just over a week. I’ve read posts as far back as last November and promises of firmware updates, and other suggestions about static IP addresses and all sorts of technical confusing things :neutral_face:
I’m running Windows 7 and my router is a trusty old SMC 7904WBRA. During the course of the week I’ve copied about 2.5TB of data to my MyCloud as I had a few older HDD and wanted to centralize the content.
After reading all the related posts I’m actually copying some content back as I might want to return this device…sad though!
I am running the latest firmware: v03.04.01-219.
I’m getting almost daily disconnects when I can’t access the device from the dashboard or Explorer. The only remedy is to pull out the power cable, wait a few secs and then plug it back in…viola it appears on my network again. Btw, I have also disabled ‘sleep mode’.
So, any ideas for a non-techie guys? I read about SSH into the device and setting up cron jobs but am totally lost. I don’t even know how to assign a static IP address “outside the range” as I think I’ve read in previous posts.
My issue is why should I have to do all of those things when I purchased this device in good faith, expecting to just plug it in, connect via cable to my router and it should work. All my older external HDDs are WD so I’ve come to trust the brand, however, if I had read those previous threads I would have stayed well clear of this MyCloud device.
In previous threads I’ve also seen WD staff comment about fixes in “latest” firmware releases from January already, yet many threads have been closed without us being any closer to the answer.
Is there any way someone could just create ONE thread with a good summary of what to try, and even WD staff can give us updates, instead of promising “the next firmware release…”…“the next one…”, etc.
Many thanks and again, apologies for posting what I’m sure has been discussed to death!