MyBookWorld white light - folder share issue - not able to map drives

Hi …

Have a My World Book White light - WD Link can find the device and I can access via configure.
Unable to see any of the folder shares to map to a drive letter. In the web admin shows as folders shares area disabled… how can I enable them.

Device was showing and working fine up to today.
I had to reset to default as had forgotton pw this morning.
firmware is up to date.

Windows 7

Hi caporn,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

I tried that before…when trying to create support ticket - system refuses to accept my serial number from device.

Hi caporn,

The link below will allow you to call support if you are having trouble while registration of the drive.

I have this problem too, can anyone help further - I am using Windows 10.

Hi StevioBee,

Please try contact contacting WD’s Technical Support about this.

The link below will allow you to call support.

Not had any luck to date. Now also on Win 10. Can access medi drive but still no joy on shared partition.

May have to fork out big bucks on sending to data recovery as WD have not come up with anything that works.

Will be interested to see what WD Support come back to you StevioBee as they were to date unable to resolve my issue