Hello
Can you not see the person cannot even connect…which is most people have trouble with
How are you asking the person to log into the WD config when they can’t even get to the unit!!!NOTHING WORKS
If at all this link is more useful than what you are providing!!!
How is it so difficult for WD staff to get on and provide some solution to something that has already been noticed as a bug 3 years ago and SOLVED BY USERS!!!