MyBook Suddenly got unrecognized

External Drives My Book
1

I was transferring my files when suddenly got an error that the drive is unrecognized.
Based on the Event logs, it shows that failure status was due to no disk and MyBook 25EE is listed there.
On Device Manager, it has an error Unknon USB Device (Port Reset Failed)
On DiskPart>Disk List, it doesnt appear there and also under the WD discover interface.

Please help.

2

Hi @epicepi

Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
(https://www.westerndigital.com/en-in/support/contact-us)