I have a MyBook and want to retrieve files to a new PC. Smartware 2.4.6 is installed on both PCs. On the new PC, the Smartware home screen shows the files from the old PC. The backup target section is blank. The retrieve (and backup) tabs are grayed out. What am I missing?
The other thing I noticed is that the drive isn’t listed under “devices with removable storage.” The driver loads okay when I plug in the drive.