MyBook: partitions could not be accessed nor deleted

WD External Drives External Drives for Mac
1

Hi all,

After unboxing, I created two partitions (OS X extended and FAT). After an hour, the partitions could not be accessed anymore. Thus, I tried to delete them using wd drive utilities which does not work either (neither on a mac nor on a PC). Error message: "Das Laufwerk konnte nicht gelöscht werden.“ (german for drive could not be deleted.)

Additional information:
Macbook Air (late 2010) with usb 2.0
OS: El Capitan
My Book with usb 3.0

Any ideas?

Best
Daniel

2

Did you try physically disconnecting and connecting your unit again? The sleep timer could have been triggered, making the partitions inaccessible.

3

yes and I did try to put in another usb and even in several other PCs (windows-based). I will probably send it back.

4

Next problem. The RMA cannot be processed.

“There was a system error while processing the request. Please try again in a
few minutes. If necessary, you may also contact our support team for
assistance.”

In theory, that all looks so good (online community, phone/online support, online RMA…) but nothing really helps …

5

Dis you tried “partition” tab using Mac’s Disk Utility?