MyBook Live Duo Safepoint Creation error

Hello, i have connected my Seagate Backup+ Desk  2Tb drive to the WD MyBook LiveDuo via USB

USB is correctly connected and i’ve created public share on it, but when i try to create the safepoint, i got the following error:

  • 36175  - Error creating your safepoint: Internal server error. Retry your last operation. If the error persists, contact WD Support for assistance.

Firmware version is: MyBookLiveDuo 02.43.03-022 : Core F/W

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support


Did you get a satisfactory answer from WD tech support? I get the same error.