MyBook Live - all lights correct, can't access from any machine

Suddenly my MyBook Live is invisible and inaccessible from any of my wired PCs or Macs. The light on the front is green, the top one on the back is flashing green and the bottom one on the back is amber. I’m also unable to access the dashboard via http://mybooklive I’ve tried a different Ethernet cable, unplugged the MyBook and tried resetting it using a paper clip (though that last one didn’t seem to do anything).

Any thoughts on what might be happening and suggestions on how to remedy the issue?


Hi jmccall,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

Thanks. Yes, I have done that. Waiting for them to get back to me.

Any solutions? I am having a similar problem.

Sadly, no. I tried removing the drive to see if I could recover it, but it would have been ludicrously expensive so I had to bin it.