Mybook live 3TB and Smartware issues

WD Legacy Products My Book Live
1

I have a new 3TB Mybook live on my Windows 8 computer.

On installation I save my pictures and music to the correct shares and installed W2Go on my iPad and that works fine, all the time, wherever I am.

However, I then wanted to also use Smartware to backup the computer.  The software installs and finds the mybook live, but then after about 2 minutes the mybook live disappears from the software as a destination and also from “computer” in file explorer, but remains in “network”.

I have tried removing it from devices in the control panel and then rediscovering it again, but that takes a whole evening and then its gone again in two minutes. 

Any, not to technical, solutions or opinions?

2

Make sure the firewall or internet security is not blocking the drive.

Try mapping the drive and then run the backup.

Mapping a My Book Live, My Book Live Duo, WD TV Live Hub, WD ShareSpace or My Book World on a Windows PC

http://wdc.custhelp.com/app/answers/detail/a_id/2676

1 Like
3

Thank you for the reply.

I have tried this but I am not sure if I did it correctly and it has not solved the issue.

I only have the Windows Firewall and I turned it off briefly and that made no difference.  I have no other security.

The article refers to downloading WD Link but when I follow the link to the download page this is not available.  Perhaps there is no version for Windows 8?

However I did try mapping the drive.  I chose Z as the letter.  I was not sure which folder to select so chose the WD SmartWare folder.   This now appears under my computer but SmartWare still cannot see the drive.

I have screenshots I can send if you would like.

Any other suggestions?

Ian

4

Apologies

I tried rebooting the computer and this seems to have solved the original issue.

However, as the backup that I began a few days ago was disrupted when the drive disappeared I cannot persuade the backup to restart.

Any suggestions?

Ian

5

You can try stopping the backup and then running it again.

6

I regret that the solution did not solve the issue after all. 

Originally the mybook would be recongnised for about 1-2 minutes and would then go,  WIth the mapping of the drive it is now present for 10 minutes or so before it disapears.  During that 10 minutes I cannot persuade it to backup.

I was too swift with my accpetance of the solution.

Any other ideas?

Ian

7

OldIan wrote:

I regret that the solution did not solve the issue after all. 

 

Originally the mybook would be recongnised for about 1-2 minutes and would then go,  WIth the mapping of the drive it is now present for 10 minutes or so before it disapears.  During that 10 minutes I cannot persuade it to backup.

 

I was too swift with my accpetance of the solution.

Any other ideas?

Ian

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