MyBook Essential won't power down


#1

Hi

I have a MyBook Essential 1T connected to a laptop running Vista. This morning, as I was unplugging another USB device, the USB cable for the drive came loose and  the laptop made a sound like the drive was disconnected. I replugged and the drive won’t mount.

I tried rebooting unsuccesfully. I tried plugging it into another computer to no avail. While I was doing that I realized the drive was still on when unplugged from my computer. How should I proceed in order to power down the drive so that it can be plugged safely into my computer and mount properly?

thanks


#2

Press the power button on the back of the drive. As long as your laptop is off then you should not have an issue.

It may just need a reset.