MyBook Essential 3.0 unable to be recognized/initialized/repartitioned

Hey there.  Was watching a movie off of my My Book Essential 3.0 when it just froze, including my computer.  Had to shutdown computer, and when I brought back up and re plugged in my My Book, it did not show up as a drive.  Have tried other people’s computers, different cables, and tried to go to disk management. In disk management It says it is unknown, so when I try to initialize it, it says “this action cannot be performed due to an I/O device error.”  Therefore not letting me reformat the partition if that is what is needed. Not sure what else to do… Help please :slight_smile:

Thanks

Same thing happened to me but on a MAC. Cannot repartion or format. Lost all data. Had it only 3 weeks, will be returning it to store tomorrow