MyBook Essential 2TB Hard drive

Hi Guys

My MYBook Essential 2TB USB3.0 is no longer recognised by the PC and I’d like to get my data back. The unit was working okay before this, and I can hear the drive spin and self-test okay (status light stays on when powered up), but when I connect to the PC, it just flashes 3 times a second, and locks up the system. I can’ see it in the Disk Manager. the system tells me my disk must be initialized first.  When I try to initialize the disk an error “The request could not be performed because of an I/O device error” occurs. Please advise what to do.

Did you try contacting support about this?