Hi all. I just register to seek help on my MyBook Essential 2TB portable hard disk that has just failed yesterday. I’m DEEPLY depressed that the drive has malfunctioned and lost all my data. I have my entire life collections of photos, movies, games and personal documents that are deem very important to me.
When i performed a search on google… i literally find LOTS and LOTS of similar user having the same problem as me and there’s NO solution to it. This is REALLY frustrating and i like to say WD have me lost confidence. I WILL NEVEER buy ANY WD product from now on.
It just happened last night when i was browsing my drive. Out of a sudden explorer became Not Responding on the MyBook Essential drive and forced me to restart my PC.
I tried updating the firmware and it tooks FOREVER and hanged. Then drive became unrecognizable. In Computer Management->Disk Management drive became Not Initialized. Clicking the drive on explorer game me the error "The request could not be performed because of an I/O device error.
I tried various type of partition recovery software and NOTHING detects the drive. I downloaded WD QuickFormater and it also FAIL to format the drive as well. I spent whole night didn’t sleep trying to FIX the drive and i have to work today.
My S/N is . I’m really pissed off with WD at the moment. They basically just released a product that has high rate of corruption. Earlier even the WD Smartware software caused my CPU to overheat giving me 100% CPU utilization. I have to FORCED to unistall it.
I’ve tried everything i’m really not sure if there’s even any help… If not mistaken the drive is quite new. Bought it around a year plus ago… can’t really recall. Honestly, WD should be ASHAMED of themselves.