Mybook 3TB failed

I used it to back up my laptop data. It showed as a local disk rather than Mybook as usual. It spins but couldn’t be opened anymore.
I need my data back. What should I do? Who Can help please?


Make sure the drive is plugged in directly into a wall outlet just to discard any power issues.

if you still have the same issue then I recommend using a data recovery software in order to recover your data.

Thank you, Hamlet.
What kind of software I can use?