MyBook 2.0 TB USB 3.0 Keeps trying to disconnect and stopped by smartware

Portable Drives My Passport
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I have 2 WD my book on this computer.  A dell Desktop.  I have all my music on drive J:  which is the new USB 3.0 plugged into a 2.0 port.  I have a mirror back up drive M: which is USB 2.0 and working fine.  I have had drive J for a year and lately I have been having problems with the drive disconnecting and reconnecting.  A few weeks ago I tried to replace the cables.  That seemed to work but then 2 weeks later the problem happened again.  So this time I uninstalled and reinstalled the smartware software.  This seemed to work too, the drive was showing up in the smartware which it didnt before.  I figured that had been the problem.  But now a few weeks later it is happeneing again.  However this time instead of disconnecting then reconnecting I get a message from smartware saying that the drive cannot be disonnected while in use.  I hit the ok button the warning window goes away then pops back up a minute or 2 later.  I have made sure that my USB settings in windows do not power down.  My other external drive never does this.  I have run diagnostics on the drive and it checks ok.  I have no problems using the drive.   One time I did get a message that i needed to format the drive.  This has been going on for a couple months and I have tried all the suggested trouble shooting.  The only thing I havent done is update the firmware because I am afraid of losing the data.  Will updating the firmware fix this problem?

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Hello Mate,

Update smartware to the latest version, also if possible backup your drive and run the WD DLG tool. As a last troubleshoot step write zeros to the unit using DLG.

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Thanks, I went and bought another 2 TB drive and am copying the drive.  Not what I wanted to do but 119.00 is cheap compared to the amount of money in music there is on it.  I have been backing up remotely using Carbonite, but I got that in november and it still is only about 25% done backing up.  Once my copy is done in about 8 hours I think I will update the firmware on the drive.  Then make sure my smartware is updated too.  Guess when this is all done Ill either have a local back up and a remote back up, or Ill have a drive i dont use and a remote back up.  Either way i spent the money now  :smiley:

Ill try the WD DLG tool if the problem happens again after updating firmware.  Thanks for the suggestions!