I’m having a similar problem. A couple of evenings ago access to my WD10000D033 slowed to a crawl and then later stopped altogether.
I got it to shut down, but then it would not boot back up. The rings flash briefly, and then nothing (I can hear the drives spinning). Initially I thought it was a heat issue; when I looked inside the unit the drives seemed hot and the rear fan was not spinning.
I contacted WD tech support and they suggested plugging the unit directly into the wall (I had it going into a UPS) and disconnecting the network cable before attempting to boot. I was not convinced, but to my suprize it appeared to work; it booted up. The rear fan even spun for about 10 seconds. I even placed a CPU fan on top (the drives were still exposed) to draw heat out.
I was able to access from a Windows box with Explorer, I was even able to expand the Public folder.
When I tried to copy data off, things went south. The copy staus window hung at “preparing to copy” for a long time and then it came back with something like unable to access the folder.
I closed that out, but the blue rings were still constantly spinning like the unit was being accessed.
I was able to attach through the Management Console and logged in (took a while to get in). Drive status was OK, but I was still unable to copy off any files.
I got the system to shut down (though not until I disconnected the network cable). Now it will not boot. As before, the blue rings flash, I can hear the drives spin up and access briefly, and then nothing; the drives just spin.
Yesterday I found a WD10000D033 (without hard drives) available on eBay, so i bought it.
My question to you, since you mentioned it in the post above is:
I had my array cofigured RAID 1 (mirrored). I seem to recall that the default for these units is RAID 0 (striped). Is the configuration carried on the drives or held in some sort of static memory in the unit. In other words, do I have to worry about this thing coming up in RAID 0 if I move the drives over?
Also, you mentioned just plugging in one drive. Will that actually work? Will it boot assuming a good drive? Would that be a safer way to start out?
At this point I don’t really care to try to revive this unit. I really need the data though, so all I care about is accessing the data.
So, another question:
Assuming a good drive and considering that these two drives were RAID 1 clones of eachother, if I were to mount the drive on a Linux box (the WD10000D033’s file system is EXT3, right?) could I theoretically access the data that way? Could it be that simple? Are there any dangers in trying that?
Thanks for any light you can shed on this.