My WD TV Live HD has crashed


#1

Has anyone had their wd tvlive hd crash on them? I was streaming a video from the internet using Playon, when the video suddenly stopped playing and my tv screen went black. I tried doing a hard reset, unplugging the power and pushing the reset. the only thing that happened was the wd logo appeared but it was in black and white, it was approx. 3/4ths its original size and appeared fuzzy, I stopped there. called wd support (still in the 30 day free support) and did everything they suggested and still no joy. The agent I spoke with said he had never experienced this before. wd is sending me a replacement unit, will rec. Tuesday. I am just curious if anyone else had a similar experiences, what did you do if anything to fix the issue? Thanks


#2

Crashes: Sure.   We’ve probably all had one crash, but not PERMANENTLY.   

These things are bound to die at some point.   Hopefully your replacement will work, and that it’s not your TV!  


#3

Replace it, it’s easier to deal with rather than figuring it one your own.  You should be okay since it seems to still be under warranty.  Good luck! 


#4

thanks