My WD ShareSpace problem

I have this device since more than 1 year, and im storing very important data to this storage, it’s setup as RAID5, today im trying to access to the device but actually i failed, the folowing is the status for the drives:
Disk Volume Size Description Status

HDD 4 Unassigned 931.51 GB WDC WD10EARS-00MVWB0 Failed
HDD 3 Unassigned 931.51 GB WDC WD10EARS-00MVWB0 Failed
HDD 2 Unassigned 931.51 GB WDC WD10EARS-00MVWB0 Failed
HDD 1 Unassigned 931.51 GB WDC WD10EARS-00MVWB0 Failed

how can I fix this problem using ssh, as the files are very very important on this device.

im really in big trouble becouse this problem, as i have contact WDC support website but without response,

Please i need your help:flushed:

thanks,
sam

are you tryed something to fix? 

Please guys, I need your help

What do u mean?

this is the logs :

09/21 01:19:54  WDShareSpace auth.info sshd[2662]: Accepted password for root from 10.0.1.4 port 49441 ssh2
 09/21 01:19:47  WDShareSpace auth.info sshd[2662]: Failed password for root from 10.0.1.4 port 49441 ssh2
 09/21 01:19:41  WDShareSpace auth.info sshd[2662]: Failed password for root from 10.0.1.4 port 49441 ssh2
 09/21 01:19:38  WDShareSpace auth.info sshd[2662]: Failed password for root from 10.0.1.4 port 49441 ssh2
 09/21 01:19:35  WDShareSpace auth.info sshd[2662]: Failed password for root from 10.0.1.4 port 49441 ssh2
 09/21 01:19:29  WDShareSpace auth.info sshd[2662]: Failed password for root from 10.0.1.4 port 49441 ssh2
 09/21 01:13:00  WDShareSpace auth.info sshd[2235]: Accepted password for admin from 10.0.1.4 port 49306 ssh2
 09/21 01:12:58  WDShareSpace auth.info sshd[2235]: Failed password for admin from 10.0.1.4 port 49306 ssh2
 09/21 01:12:48  WDShareSpace auth.info sshd[2235]: Failed password for admin from 10.0.1.4 port 49306 ssh2
 09/21 01:12:41  WDShareSpace auth.info sshd[2235]: Failed password for admin from 10.0.1.4 port 49306 ssh2
 09/21 01:11:39  WDShareSpace daemon.warn wixEvent[982]: iTunes Server - iTunes server cannot find the path to /Public/Shared Music. Please verify that the folder name has not been changed.
 09/21 01:11:15  WDShareSpace daemon.info wixEvent[982]: Network IP Address - NIC 1 got IP address 10.0.1.3 from DHCP server.
 09/21 01:11:15  WDShareSpace daemon.info wixEvent[982]: System Startup - System startup.
 09/21 01:11:15  WDShareSpace daemon.info wixEvent[982]: Network Link - NIC 1 link is up 1000 Mbps full duplex.
 09/21 01:11:09  WDShareSpace syslog.info miocrawler: === Walking directory done.
 09/21 01:11:09  WDShareSpace syslog.info miocrawler: === mc_trans_updater_init() …Done.
 09/21 01:11:09  WDShareSpace syslog.info miocrawler: mc_trans_updater_init() …
 09/21 01:11:09  WDShareSpace syslog.info miocrawler: === inotify init done.
 09/21 01:11:09  WDShareSpace syslog.info miocrawler: === mcUtilsInit() Done.
 09/21 01:11:09  WDShareSpace syslog.info miocrawler: mcUtilsInit() Creating free queue pool
 09/21 01:11:09  WDShareSpace syslog.info miocrawler: === mc_db_init …Done.
 09/21 01:11:09  WDShareSpace daemon.warn wixEvent[982]: Network Link - NIC 1 link is down.
 09/21 01:11:08  WDShareSpace daemon.info wixEvent[982]: HDD Status - HDD 1 is found.
 09/21 01:11:07  WDShareSpace syslog.info miocrawler: ++++++++ database exists: ret = 0
 09/21 01:11:07  WDShareSpace syslog.info miocrawler: mc_db_init …
 09/21 01:11:07  WDShareSpace syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2012:09:21 - 01:11:07 [Version 01.09.02.2] ++++++++++++++
 09/21 01:10:57  WDShareSpace daemon.info wixEvent[982]: HDD Status - HDD 2 is found.
 09/21 01:10:53  WDShareSpace daemon.info wixEvent[982]: HDD Status - HDD 3 is found.
 09/21 01:10:50  WDShareSpace daemon.info wixEvent[982]: HDD Status - HDD 4 is found.
 09/21 01:10:46  WDShareSpace syslog.info syslogd started: BusyBox v1.1.1
 09/21 01:06:49  WDShareSpace syslog.info System log daemon exiting.
 09/21 01:06:48  WDShareSpace daemon.notice afpd[929]: AFP Server shutting down on SIGTERM
 09/21 01:06:47  WDShareSpace daemon.err mountd[869]: Caught signal 15, un-registering and exiting.
 09/21 01:06:46  WDShareSpace auth.info sshd[826]: Received signal 15; terminating.
 09/21 01:06:46  WDShareSpace daemon.warn wixEvent[976]: System Shutdown - System will be shutdown.
 09/21 00:27:07  WDShareSpace auth.info sshd[4463]: subsystem request for sftp failed, subsystem not found
 09/21 00:27:07  WDShareSpace auth.err sshd[4463]: error: subsystem: cannot stat /usr/sbin/sftp-server: No such file or directory
 09/21 00:27:07  WDShareSpace auth.info sshd[4463]: subsystem request for sftp
 09/21 00:27:07  WDShareSpace auth.info sshd[4461]: Accepted password for admin from 10.0.1.4 port 53979 ssh2
 09/21 00:27:01  WDShareSpace auth.info sshd[4461]: Failed password for admin from 10.0.1.4 port 53979 ssh2
 09/21 00:25:20  WDShareSpace daemon.alert wixEvent[976]: Volume Status - Volume ‘DataVolume’ doesn’t exist.
 09/21 00:17:10  WDShareSpace auth.info sshd[3443]: subsystem request for sftp failed, subsystem not found
 09/21 00:17:10  WDShareSpace auth.err sshd[3443]: error: subsystem: cannot stat /usr/sbin/sftp-server: No such file or directory
 09/21 00:17:10  WDShareSpace auth.info sshd[3443]: subsystem request for sftp
 09/21 00:17:10  WDShareSpace auth.info sshd[3435]: Accepted password for admin from 10.0.1.4 port 53335 ssh2
 09/21 00:17:05  WDShareSpace auth.info sshd[3435]: Failed password for admin from 10.0.1.4 port 53335 ssh2
 09/21 00:16:37  WDShareSpace auth.info sshd[3434]: subsystem request for sftp failed, subsystem not found
 09/21 00:16:37  WDShareSpace auth.err sshd[3434]: error: subsystem: cannot stat /usr/sbin/sftp-server: No such file or directory
 09/21 00:16:37  WDShareSpace auth.info sshd[3434]: subsystem request for sftp
 09/21 00:16:36  WDShareSpace auth.info sshd[3432]: Accepted password for admin from 10.0.1.4 port 53320 ssh2
 09/21 00:16:08  WDShareSpace auth.info sshd[3375]: subsystem request for sftp failed, subsystem not found
 09/21 00:16:08  WDShareSpace auth.err sshd[3375]: error: subsystem: cannot stat /usr/sbin/sftp-server: No such file or directory
 09/21 00:16:08  WDShareSpace auth.info sshd[3375]: subsystem request for sftp
 09/21 00:16:08  WDShareSpace auth.info sshd[3353]: Accepted password for admin from 10.0.1.4 port 53273 ssh2
 09/21 00:15:26  WDShareSpace auth.info sshd[3338]: subsystem request for sftp failed, subsystem not found
 09/21 00:15:26  WDShareSpace auth.err sshd[3338]: error: subsystem: cannot stat /usr/sbin/sftp-server: No such file or directory
 09/21 00:15:26  WDShareSpace auth.info sshd[3338]: subsystem request for sftp
 09/21 00:15:26  WDShareSpace auth.info sshd[3336]: Accepted password for admin from 10.0.1.4 port 53250 ssh2
 09/21 00:15:10  WDShareSpace auth.info sshd[3335]: subsystem request for sftp failed, subsystem not found
 09/21 00:15:10  WDShareSpace auth.err sshd[3335]: error: subsystem: cannot stat /usr/sbin/sftp-server: No such file or directory
 09/21 00:15:10  WDShareSpace auth.info sshd[3335]: subsystem request for sftp
 09/21 00:15:10  WDShareSpace auth.info sshd[3333]: Accepted password for admin from 10.0.1.4 port 53218 ssh2
 09/21 00:14:59  WDShareSpace auth.info sshd[3241]: Failed password for admin from 10.0.1.4 port 53154 ssh2
 09/21 00:14:47  WDShareSpace auth.info sshd[3241]: Failed password for admin from 10.0.1.4 port 53154 ssh2
 09/21 00:14:06  WDShareSpace auth.info sshd[3241]: Failed password for admin from 10.0.1.4 port 53154 ssh2
 09/21 00:13:54  WDShareSpace auth.info sshd[3149]: Failed password for root from 10.0.1.4 port 53131 ssh2
 09/21 00:13:38  WDShareSpace auth.info sshd[3147]: Failed password for admin from 10.0.1.4 port 53126 ssh2
 09/21 00:12:55  WDShareSpace auth.info sshd[3048]: Did not receive identification string from 10.0.1.4
 09/21 00:03:22  WDShareSpace daemon.warn wixEvent[976]: iTunes Server - iTunes server cannot find the path to /Public/Shared Music. Please verify that the folder name has not been changed.
 09/21 00:02:58  WDShareSpace daemon.info wixEvent[976]: Network IP Address - NIC 1 got IP address 10.0.1.3 from DHCP server.
 09/21 00:02:58  WDShareSpace daemon.info wixEvent[976]: System Startup - System startup.
 09/21 00:02:58  WDShareSpace daemon.info wixEvent[976]: Network Link - NIC 1 link is up 1000 Mbps full duplex.
 09/21 00:02:52  WDShareSpace syslog.info miocrawler: === Walking directory done.
 09/21 00:02:52  WDShareSpace syslog.info miocrawler: === mc_trans_updater_init() …Done.
 09/21 00:02:52  WDShareSpace syslog.info miocrawler: mc_trans_updater_init() …
 09/21 00:02:52  WDShareSpace syslog.info miocrawler: === inotify init done.
 09/21 00:02:52  WDShareSpace syslog.info miocrawler: === mcUtilsInit() Done.
 09/21 00:02:52  WDShareSpace syslog.info miocrawler: mcUtilsInit() Creating free queue pool
 09/21 00:02:52  WDShareSpace syslog.info miocrawler: === mc_db_init …Done.
 09/21 00:02:52  WDShareSpace daemon.warn wixEvent[976]: Network Link - NIC 1 link is down.
 09/21 00:02:52  WDShareSpace syslog.info miocrawler: ++++++++ database exists: ret = 0
 09/21 00:02:52  WDShareSpace daemon.info wixEvent[976]: HDD Status - HDD 1 is found.
 09/21 00:02:51  WDShareSpace syslog.info miocrawler: mc_db_init …
 09/21 00:02:51  WDShareSpace syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2012:09:21 - 00:02:51 [Version 01.09.02.2] ++++++++++++++
 09/21 00:02:41  WDShareSpace daemon.info wixEvent[976]: HDD Status - HDD 2 is found.
 09/21 00:02:37  WDShareSpace daemon.info wixEvent[976]: HDD Status - HDD 3 is found.
 09/21 00:02:33  WDShareSpace daemon.info wixEvent[976]: HDD Status - HDD 4 is found.
 09/21 00:02:30  WDShareSpace syslog.info syslogd started: BusyBox v1.1.1

Any one can help :flushed:

i’m still having the problem and used ssh but don’t know what to do now

I got the same problem. Recovered the data using R-studio (see that thread), then cleaned the drives, built 2 x mirrors to check that all the drives are OK, then rebuilt as RAID 5.

Reply on that thread, please.

Sharespace is really a pin for the end user, where I hopw WDC captured all the experience feedbacks and made their other upcoming & new products better. Eventhough I have purchased sharespace with high hopes that WDC will provide propoer support the customer support/drive performance are really  not up to their own reputation.

Shareapce - Few Good Things

  • Less Noisy
  • Green Hard Disks-Consuming less power but very slow…
  • Network Interface
  • Same old GUI like My-Book for easy hanlding

Have you found a solution to remount the drives and remount the data volume? This issue cropped up when I updated the firmware. I have over a 1TB on this backup system.

I have same problem 2tb+ data should be recover. Any body help??!!

http://community.wdc.com/t5/WD-ShareSpace/HOWTO-Sharespace-RAID-5-Data-Recovery/td-p/287736

this helped me to backup my data. With the last ubuntu it should mount right after the assemble step

I findly got it to work.