My WD Passport has stopped!

Nothing happens when I plug my Passport into the USB drive in my laptop…its been tempremental for a while but now has completely given up.  I am completely untechnical…so have no idea what to do and its really important to retrieve the data on the drive.  Can anyone help?

My laptop has three USB ports and I’ve tried it in each of these…

thanks, Gemma

If the drive is still in warranty contact WD and they’ll send you a new cable. Make sure you’re not using a cable longer than the one provided or using a hub.