My WD My Passport External Hardrive is no longer showing up on any computer


#1

My WD My Passport External Hardrive is no longer showing up on any computer. Originally I used it without issue on a laptop. Then when I went to add things from a different computer it initally was useable. After safely removing the hardrive from the computer I could not longer use it on any computer. Since that time whenever I plug it in to any computer the white light comes on and the hardrive makes the normal noise starting up. It shows up being recognized on my computer and I can safely remove it. It does not show up under My Computer or Disk Manager. The drive does show up in Device Manager. I have tried this on multiple computers and with multiple USB ports. I also requested another USB cable and tried that with no success. If someone could please help I would very much appreciate it since this is now the second time this has happened to me. Thank-you.


#2

 I have a WD Passport Portable Hard Drive (Model/Order number: WDXMS1600TE). i reinstalled my pc and since that time, the computer do not recocnize my WD hard drive any more. i tried it with other computers as well, but the same was hapening. i can not open my wd anymore. all my data are there…does anybody know how i can solve this problem

thank you in advance


#3

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en


#4

Did you look through the post on troubleshooting at the top of this section? Does the drive show in Diks Management? What OS are  you using?

Joe