My WD My Book shows in Device Manager but not as a hard drive

My WD My Book shows in Device Manager but not as a hard drive in my Computer and I can’t access any of the data on it, I have tried your diagnosis software on my computer and another two but got no result. I am trying my best to get it working as it has very critical data on it but with no luck. I see that my portable drive still in warranty with data recovery and replacement if couldn’t be fixed, so I hope you can tell me what to do next to get this right as soon as possible and if there is any authorized repair center or you have a representative here in Egypt that I can contact. you can contact me on my email: [Deleted-Privacy] Thanks in advance,

Hello,

How is the drive showing under disk management? What’s the information to the right side of the unit?

To contact support, please follow the link below.

he dose not show up but make sound as it usb [cid:51b5d0c9-5d68-4727-8e27-fefe5f9b8797] [cid:b6343312-4dac-4796-83e4-e15eedee5546]

and i am already open case in support case num 041817-11970913https://westerndigital.secure.force.com/ind/ID_SupportCaseDetail?id=5000P00000aJgf1QAC but without any response