My WD My Book Essential can’t connect


I’m having trouble to recognize my WD My Book external harddrive on my laptop. I bought new cables to see if that wasn’t the problem, but it still didn’t help. The harddrive is recognized by my TV but I can also not access the files on it.

Please help!

Hi marnusbotha8,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.