My WD My Book Essential can’t connect

Hi!

I’m having trouble to recognize my WD My Book external harddrive on my laptop. I bought new cables to see if that wasn’t the problem, but it still didn’t help. The harddrive is recognized by my TV but I can also not access the files on it.

Please help!

Hi marnusbotha8,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.