My WD in not recognise and but the divice appered in my computer

WD External Drives WD Portable Drives
1

 my WD in not recognise but the WD appered in my computer…

i have important files, how can i do??? pls help me

2

What OS are you using and which drive is it? did you try moving the cable to a different port?

Joe

3

are you saying the drive shows up in your my computer, but you can’t access it?  or do you mean it shows up in disk management, but not in my computer?