My WD Elements Portable 2TB Hard disk is not recognising in my Lap?

Hi Guys. I recently brought a WD Elements 2TB Hard Disk but it is recognizing in my laptop only during some times. I had already copied some of my movie collections into it. Now I cant access it everytime. My brother’s phone always access it, but my Laptop which is running on Windows 10 is not showing it. I had installed and updated every drivers? Please help me?

Hi shilu,

Have to tried to change the USB cable?