I’m new at the WD Community forums and I have a problem with one of my external hard drives.
I used it on the Acer Aspire E1-410 computer (1.86 GHz Intel ® Celeron ® CPU N2920 processor w/Windows 8.1 Pro and the drive worked for a few months.
Now when i used it, it show Local D. cannot recognized.
The part number found on the back of the 1 TB WD Elements portable hard drive is WDBUZG0010BBK-01.
The portable drive now does not work at all when I connect to any of the USB ports on my new computer, nor that I can connect it on any other computers that have a USB 2.0 port. At one time, using a different USB 3.0 port even caused a USB power surge on one of the USB ports on my machine.
Is there any way how this can be fixed?
Data inside is very important to me.
Thank you for your time.