I’m new at the WD Community forums and I have a problem with one of my external hard drives.
I used it on the Acer Aspire E1-410 computer (1.86 GHz Intel (R) Celeron (R) CPU N2920 processor w/Windows 8.1 Pro and the drive worked for a few months.
Now when i used it, it show Local D. cannot recognized.
The part number found on the back of the 1 TB WD Elements portable hard drive is WDBUZG0010BBK-01.
The portable drive now does not work at all when I connect to any of the USB ports on my new computer, nor that I can connect it on any other computers that have a USB 2.0 port. At one time, using a different USB 3.0 port even caused a USB power surge on one of the USB ports on my machine.
That last comment suggest perhaps a load issue with it’s internal power supply, if it has one or the drive motor could have a shorted winding in it basically putting a short across it’s power input from the USB port. Can you hear the unit spin? Does it run hot? If so I’d suggest you take it to a computer shop and see if they can retrieve your data. But let them know what it did to that port. You could measure across the power input pins with a DVM and measure the resistance but it would be nice to know what it should be. The shop would most likely use a known good unit and compare them and/or a current limited power supply to see what it draws in amps compaired to the units specs. Once thts done they still could have the means to retrive the files.
