My Shared Folders is Gone after Manually Rebuild

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I have created a new folder in the cloud (My Cloud EX2 Ultra 6TB Raid 1). After the new folder is created, I noticed that all the folders are disappeared and show me the critical notification indicated that Drive Failed and Volume Degraded. (Drive 1 is dead)

1
11080×1830 264 KB

After I replace and new drive and perform the manually rebuild, it only shows the latest folder that I have created earlier and other folders are gone.

2
21084×2008 240 KB

Anyone have experienced this before? Is there any solution or advice to recover all the folders? The data inside is very important

Thanks.

2

Hi vilor_kw,

You can refer to the links mentioned below to order to resolve the issue with your drive.

https://support-en.wd.com/app/answers/detail/a_id/24586

https://support-en.wd.com/app/answers/detail/a_id/1161

3

Thanks for your reply john15,

The links that you provide doesn’t solve my issue but I have contacted the customer service and follow their instructions and my issue is solved.

This is the instruction that they give to me
https://support-en.wd.com/app/answers/detail/a_id/19203/kw/shares%20missing