My RMA problem

UPS is sending a notice of payment by filling the authorization document and clearing it by customs. previously wd was handling these operations. Is this a new application?

Hi ahmtdgn_1984,

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As a result of my interview with the Customs Brokerage, I received clear information about the reason for the situation requiring payment. When Western Digital was sending the new disc, UPS had to send this package with door-to-door delivery. If this is done in customs, if you want to pay by customs status to the UPS by the information given to you from there. certainly this information must be given by UPS during the delivery of the package by western digital (door to door delivery). Western Digital was paying for these expenses. However, because the door-to-door phrase is not able to communicate with you about the subject te. I’m asking you to specify the way you deliver door to door, especially during UPS to deliver the package to experience difficulties in product sent to Turkey